Because of the limited space of the 14-inch or smaller laptop keyboard, the function of the numeric keypad is combined in the letter key when keyboard designing. The Chromebook will boot to Developer Mode. Restart the computer. :smileyhappy: There appears to be a design issue with the internal layout of the 14" HP Chromebook. Crosh includes several diagnostic tests that can be used on all HP Chromebooks and Chromeboxes without enabling developer mode. It is best choice to replace broken laptop keyboard yourself. Part 3: HP Chromebook 11 G4 Keyboard Replacement. 1. If the hp Chromebook numeric keyboard not working, it is very likely that you pressed the Numlock button accidentally and closed the keypad. Before you factory reset your Chromebook. Place your closed Chromebook with the back facing up. ... proceed to initial setup to know if Wi-Fi is working this time. Check for a crack in the display or other signs of physical damage to the laptop. While the Refresh key is on hold, press the Power button. HP's 14 inch chromebook has a known issue with some keys not working. Using the virtual keyboard input, enter the cursor search box into "on screen keyboard". Try plugging in a USB keyboard and see if it works OK. HP Chromebook 14 (2019, AMD) HP's low-priced, AMD-powered Chromebook 14 offers a spiffy keyboard and 1080p resolution in a trim 3.4-pound package, but the touch screen is dim and both performance and battery life are marginal. My husband did the first fix but didn't think it would take and it did not. The keyboard keys are connected to the motherboard by two ribbon cables. 5. So if this ever happens again I will use this solution. Equally unhappy that it has this issue as otherwise it is an excellent machine. The function keys (from F1 to F12) are implemented on a whole range of platforms, and you might need to use them on your Chromebook for a variety of reasons. FYI: CB5-132T-C9ES is the type of my chromebook where the 1-key was broken. All other keys are working normally. 7. I have a pavilion 15 n laptop with a very weird problem - random keys scattered about the KB just don't work. Both cables are folded into a 'Z' shape. On a keyboard which has this issue, you can see that the fold in the cable is creased slightly more where the edge of the brace piece has squeezed it. The internal circuit board of the keyboard or the conductive plastic is not clean for a long time, so that the circuit cannot be connected, which may cause some keys not working on laptop hp. The above mentioned methods to resolve the Chromebook touchscreen not working problem is the majority of the scenarios. If you have tried it and laptop keys not working properly, and the internal circuit path of the keyboard may malfunction. you are a genius, thanks so much!!!! Please check this article for more information: I wish the solution to my KB problem was that simple (to solve, that is - it's a nice bit of diagnosis!). Ivan9:48 AM HP Ivan9:48 AM Chromebook 14-q029wm Larry9:49 AM Thanks! Power off your Chromebook; Now look for the Refresh key and then press and hold it. Update the keyboard drivers in windows 10: 1) On the desktop, right click "this pc" - "manage", 3) Right click the driver and click on the "update driver", 4) You can also choose to"uninstall driver", which will be automatically reinstalled after the computer is restarted. Slide the spudger along the gap and apply pressure down to separate the two components. By using this site, you accept the. Make sure that the power outlet is working. In the resulting Settings menu, choose Settings. Caveat: my Chromebook was out of warranty so I was happy carrying this fix out. But the keys all work perfectly. Ask your administrator to wipe the data on your Chromebook and re-enrol the device on your work or school network. Under "Device," choose Keyboard. Insert the flat end of the spudger between the bottom of the Chromebook and the keyboard. The second fold in the cable is about 4" (from memory) further down the cable - it is this fold which is causing the keyboard to fail. HP Chromebook keyboard repair. Uncheck the box under “touchpad” where it says “enable tap to click.” Originally, you could disable the touchpad on a Chromebook completely, but recent Chromebook updates removed the ability to do so. Part 1: How to Fix hp Chromebook keys don't work. Lift the bottom of the keyboard to expose the internal components of the hp Chromebook. 1. ‎11-09-2015 These are flat pieces of metal which have slightly turned edges to increase rigidity. By *very gently* re-folding the cable about 2" away from it's exit point on the keyboard unit (gently rubbing the cable with the back of your nail is enough) and securing the cable to the keyboard unit with electrical tape, the second fold will be away from the brace causing the problem. 05:33 AM Check indicator on the keyboard whether is lit or you try to press Numlock multiple times and check if the number keys is working. Hope this helps for you as well. Hey so my HP chromebook i recently cleaned the keys and when that happened iut started to auto type and some keys are not working as they are meant to (Y= W, A=power off, etc.) No damage to the cable (which lies flat), I've changed the KB to no avail, symptoms the same as before - I'll try updating drivers but it's a mystery to me and I've had no reply from HP - there are quite a few others suffering mystery KB issues. Mine is a refurbished and it happened again! It's a simple solution. Here is a link to the service manual for your laptop. Half of HP chromebook keyboard not working. The whole process took about 30 minutes (allotting 10 minutes to … Troubleshooting HP Chromebook 14 that won’t connect to Wi-Fi. HP Chromebooks - Chromebook Operating System Does Not Load (Chrome OS) This document applies to HP Chromebook computers with Chrome OS. thank you so much. This is my fix. The only option you have with the chromebook is to perform a Powerwash or factory reset to resolve your keyboard issue. 8. Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping. Simply ask a new question if you would like to start the discussion again, "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave. You will see the part number of the replacement part. Hi @pampolk ,Thank you for visiting the HP Forums! If the keys work, delete the account that's having … You have entered an incorrect email address! ‎11-09-2015 Click the"X" in the upper right corner to close the soft keyboard and then open it when you want to use it again. Step by step instructions to replace the keyboard assembly and battery on a HP Chromebook 14 G5. Currently, press the fn+Numlk key to switch the letter/numeric input. Hi there I was going to try this method, i have undon the screws but im having trouble getting the back case off has anybody else had this problem if so is there a simple way to do it because I feel like I'm going to break it otherwise? Change the function of one or more keys. I added a small piece of cardboard under the ribbon cable on the edge that caused the problem. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check. So, you must update the system. ... hold down the Ctrl + Alt + Shift + R keys. HP Chromebook 14" Keyboard issue certain keys not working -... HP Chromebook 14" Keyboard issue certain keys not working -- fix--please read! Check the steps to remove/replace the keyboard/top cover. You can replicate the issue with the keyboard by *gently* squeezing the cable at this point. 3. And also power off laptop with laptop open for safety. My solution has been to move the fold of the cable away from this brace. Both cables are folded into a 'Z' shape. I have 14-x010wm and keys 6 7 y u h j n m  are not functioning I think this is a factory hardware issue and will continue to recure even after fixed. You remove the broken keycaps (keys on the keyboard). Just to point out, I didn't make a second fold in the cable, just let the cable find it's own way. If your Chromebook still isn't charging: Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall. You can try to purchase replacement parts at Amazon, eBay, GEMWON, etc. 2 Answers. Try using the keys while you browse as a guest. Use the tip of the spudger to flip the black tabs on the two ZIF connectors on the motherboard. ... HP Chromebook 14 keys not working; Options. However, this fix works! How to Fix HP Laptop Keyboard Not Working, Easy Ways to Remove and Clean MacBook Keyboard Keys, /blog/How-to-Fix-HP-Chromebook-Keys-not-Working. My machine has this issue but should be still under warranty - I purchased it in the UK in April this year. If you are using the older version of the Operating System then you can face the Chromebook keyboard not working problem. Click the on-screen keyboard to open the virtual keyboard. It's a little stiffer, probably because of the different bends and the cable extending closer to the touchpad itself. A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this does not work or you are not able to do the Powerwash, you will need to contact HP phone support for repair options. Follow the steps in this document to use crosh commands, or another Chrome diagnostic tool, to troubleshoot Chromebook and Chromebox hardware issues. 5) After completing all the steps of the Hardware Update Wizard. You can click the keys above to input. It sounds like the keys were shorted out or the ribbon could have came loose. One of the turned edges of this brace is interfering with the second fold on the cable. online search in the search box of GEMWON Mall to find the best replacement parts for your laptop. But then after commenting them out, rebuild with udev as you said, I … 9. Mine didn't have the brace, just a piece of tape. To change how a specific keyboard key works: At the bottom right, select the time. Found HP doc explaining how. (Known by users, not admitted by HP) The cause is a crimp in the keyboard ribbon cable. Daughter said it made the feel of the touchpad different. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here is the instructions to do so. If your Chromebook is charging, let it charge for at least 30 minutes. I did everything else the same. This is the back of the keyboard unit showing the second fold in the cable and how the cable looks slightly pinched where it meets the edge of the metal brace: The issue is exacerbated as this is under the left-hand palm rest. Then I've noticed that the where the keyboard ribbon connects to the motherboard you can see that the ribbon has slipped out just enough to cause issues with the keys working. 2. It is easier to replace the keyboard than try to fix it as you can cause more problems than you solve if you attempt this. 6. Use the nails to buckle the edges, slowly buckle up. 2. Laptop keyboard keys not working after spill Cola, this method is used to remove sticky keys from the keyboard and remove sticky residue. keys, it would be better just to comment all of those lines out. Ask the community. Find the part number that fits your model. The first solution I posed was very temporary----my chromebook was still under warrenty so I was able to send it back. Part link below. HE cleaned the keyboard connector with isopropyl alcohol, and re-connected that connector and it worked. Nice to hear you solved your problem at least! I have tried today to raise a ticket via the support website; so far no email yet received confirming my ticket and I cannot see it from my account login. HP Recommended. They would work, then not work, and it was very frustrating esp to log in b/c I could not get my password typed in. The most common fault of keyboard is above. I cleaned the keyboard connectors and everything functioned perfectly after I was done. The HP Chromebook 14 is one of many Chromebooks available on the market. For example, in order to input F4, you will press ‘Search + 4’. Clean the keys and keyboard connector with isopropyl alcohol, and re-connected that connector and it worked. Please help me with the make and model number of the Chromebook. This may not work for everyone, but try this b/f you buy a new keyboard. Function Keys. If your item is not as described or damaged,you may return it within 30 days upon delivery, 14 years experience of cross-border electtic business plants, How to Fix Laptop Adapter Making Beeping Sound, What to Do if Cursor Jumps Randomly While Typing MacBook, How to Fix Screen Backlight Not Working on MacBook. Some of my chromebook C202 keyboard keys won't work after I press them. Of course this forces you to open the chromebook, but it only requires limited technical skills. N'T think it would be better just to comment all of those lines out GEMWON! 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