"There was no refund. If I don't hear back from the customer sometimes the app will show customers next choice, but sometimes that can be glitchy so I use my best judgement. Get started with your application to be an Instacart shopper today. | Read 4,621-4,640 Reviews out of 4,749 The 59-year-old graphic designer didn't mind extended delivery delays amid the ongoing coronavirus crisis. Q: Does Instacart have a customer support number? @Instacart your driver stole my order & did not deliver. I don't get it. 2.7. Free interview details posted anonymously by Instacart interview candidates. Instacart encourages customers to contact its customer service department on the website if there's an issue. Your experience can help others make better choices. If you need assistance with your Instacart account or order, contact Instacart by phone or email. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go out to shop for themselves. How Instacart Works. Instacart provides both customers and shoppers with their own online help centers. "In the very rare instance that a customer does not receive their order, they can contact Instacart Care to have their order fully refunded or rescheduled," Instacart said in a statement. No nothing," Branham said. 1 Instacart Customer Happiness interview questions and 1 interview reviews. I not only use Instacart for my family but for friends, extended family and others in need. If you need assistance with your Instacart account or order, contact Instacart by phone or email. How to do Instacart & Refund items Hey guys, hey! Your first stop should be Instacart’s online help pages. Workers wanted disinfectant wipes, hand sanitizer and better pay. "My InstaCart shopper stole our groceries. Branding for Instacart SSO Pages. In some cases, the customer’s bank may adjust the original charge amount instead of displaying a separate refund… Customers will report items on their order under a number of complaints: "My shopper 'Tanisha M.' in South Florida stole my mother’s order!" The membership fee is thought to be another reason that the markup is so high for Costco, as it tends to sit around $60 to $120 a year per customer. by | Nov 8, 2020 | Uncategorized | 0 comments. Press question mark to learn the rest of the keyboard shortcuts. "The order immediately went to 'delivered' after the shopper began shopping," Meyers said. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries* on all orders over $35. Select groceries from many different retailers, and they will be delivered by a personal shopper. Instacart is headquartered in San Francisco, with major offices in Atlanta and Toronto. | Read 201-220 Reviews out of 4,250 Krissa Harris tweeted at Instacart saying, "yesterday your delivery driver fulfilled my order & then disappeared. The Instacart Shopper Support department is named by Instacart as Instacart Shopper Happiness department. Shop Keto Products I … . A. Product or Service Mentioned: Instacart Customer Care. Instacart is only able to give you a refund or make adjustments to your order if it is within seven days of when the order was completed. Branding for Instacart SSO Pages. If there is very similar items I will even list possible replacements. The app also allows you to schedule orders ahead of time, which can be hugely helpful…until plans change. Your experience can help others make better choices. 1 Instacart Customer Happiness interview questions and 1 interview reviews. We are available 24/7. Welcome back to my channel! Emmerson said. Your experience can help others make better choices. Any idea? | Read 4,621-4,640 Reviews out of 4,749 Get groceries delivered from local stores in two hours. And it never showed up. Contact Instacart customer service. Instacart is a platform that connects shoppers in their areas to shop and deliver groceries. Then it sends a personal shopper to gather your items and bring them to you, typically on the same day. Unlike other on-demand apps like Uber and Lyft, which don’t have public phone numbers for everyday support, Instacart has always had a customer support number to make it easy to get the help you need. Actual Example: Customer orders $500 worth of groceries from IC (85 items, 128 units). Instacart paid me $16.23 … This is all going on while instacart is heavily marking up customer prices. Just saw that a customers whole order was refunded ($450) and it just said "customer happiness refund". The other pairs users with real-time shoppers to get orders sooner. Lynne Emmerson, who lives just outside Boston said she was alarmed when she got alert saying an order she previously canceled was marked as delivered. I can only assume she had a terrible accident or stole my groceries. YOU STOLE MY ORDER TOO! I always message the customer and ask if they have a replacement in mind or would prefer a refund. Some of the issues Instacart faces stem from an onslaught of unprecedented demand. I can only assume she had a terrible accident or stole my groceries.". Today I show you how to use Instacart as requested! Thinking of trying ShipT. Try it today! Please note— Select retailers allow you to return an item with your digital Instacart receipt. 339K likes. This isn’t the norm, but it happened, and I’m grateful. Monetary Loss: $149. Instacart’s Customer Happiness team reviews all feedback and will contact you for follow up, if necessary. Your first Delivery is free. Join the 4,749 people who’ve already reviewed Instacart. But I was astonished to see a huge range (confusing) of mark-ups . Your first Delivery is free. 1-888-246-7822. YEA!, However I did notice after a few months that the Store receipt was regularly 25$ - 30$ more than the Instacart total after correcting for adjustments and substitutions in the order. We’re proud to be able to serve as an essential service for households across North America during this critical time. Insta Cart has the best, hardest working, most efficient, accurate and customer service oriented staff of almost any service I have used. The company is also working to implement more in-app support features for shoppers. Select groceries from many different retailers, and they will be delivered by a personal shopper. Instacart's Customer Happiness team reviews the feedback and reaches out to customers for follow-up. Sometimes, Instacart shoppers don’t pick the best fruit/produce, get the wrong item, or forget to deliver an item. Try it today! Instacart has seen its order volume swell more than 300% year-over-year, and the company recently hired more than 100,000 new workers. We also have regional offices that allow us to work as closely as possible with … A: Yes. The policy, which attracted the ire of both its delivery workers and customers, meant Instacart used customer tips to subsidize the $10 per delivery minimum payment the company guarantees its workers, BuzzFeed News and other outlets reported earlier this week. Email us. Costco makes a lot of its money through customer memberships. Instacart is a company offering same-day grocery delivery services. From there you can find answers regarding a range of topics. Shop for all your groceries online with the Instacart app and get fresh local produce, organics, meat, dairy, eggs, drinks, snacks, bulk items, baby products, fresh flowers and much more. Instacart encourages customers to contact its customer service department on the website if there's an issue. tweeted @Sherly8811. Refunds may take up to seven business days to process. Your experience can help others make better choices. After you get your refund approved, you can expect to wait five to 10 business days to see the amount credited to your bank account, depending on … Instacart responded with a new app setting to help its gig workers earn higher, more consistent tips. I’m doing Instacart out of necessity and I can’t afford to accept batches without a tip. Shop and deliver groceries and everyday essentials with Instacart. Email a Community Support member. 1,561 reviews for Instacart, 1.3 stars: 'Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. Refund my money!!! We’re here to help. 2,090 reviews from Instacart Shoppers employees about Instacart Shoppers culture, salaries, benefits, work-life balance, management, job security, and more. But as soon as 'Wendy the shopper' stopped shopping, it showed delivered.". Customers accuse Instacart shoppers of stealing their groceries, How you can save a million bucks for retirement. Product or Service Mentioned: Instacart Customer Care. Author. When we save that money, we can give that money back to the customer, so it’s cheaper for the customer to make an order on Instacart.” ... fewer than 10% of orders can include such a refund. There could be something wrong with your Instacart shopper account. Shop Keto Products I … Cancelling an order. One lets you set up a delivery two weeks in advance. See terms She complained about the incident on Instacart's live chat feature and tweeted at the company. You can call the company at 1(888)246-7822.. Click 'View Receipt' at the top of the order details page. Americans rely on mail carriers to send and receive their mail. . Read writing about Customer Happiness in Instacart News. Cookies help us deliver our Services. If there is very similar items I will even list possible replacements. Instacart has a page or online help desk for customer service, but you can also call them on the phone. 'Refund my money!' Free interview details posted anonymously by Instacart interview candidates. Btw. What could they complain about to get their order worth $450 100% free though? "We were watching the interactive map. Join the 4,250 people who’ve already reviewed Instacart. Press J to jump to the feed. You can call the company at 1(888)246-7822.. Read writing about Customer Happiness in Instacart News. Explore open jobs. You can call Instacart at (844) 981-3433 toll free number, write an email, fill out a contact form on their website www.instacart.com, or write a letter to Instacart, 50 Beale St. Suite 600, San Francisco, California, 94105, United States. | Read 4,821-4,840 Reviews out of 4,943 The company is also working to implement more in-app support features for shoppers. I even checked my security cameras.". If you have a more urgent question or just prefer to speak to a live human, then Instacart … Reason of review: NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT. Just saw that a customers whole order was refunded ($450) and it just said "customer happiness refund". Reason of review: NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT. By using our Services or clicking I agree, you agree to our use of cookies. You will be connected with an agent in less than 30 minutes. Join the 4,943 people who’ve already reviewed Instacart. Not only that, but she was also charged $50 for an order of Diet Coke. share. If I don't hear back from the customer sometimes the app will show customers next choice, but sometimes that can be glitchy so I use my best judgement. Now you stole my money. Follow Dalvin Brown on Twitter: @Dalvin_Brown, Related video: Even Chain Restaurants Are Selling Groceries to Stay in Business (Provided by Food & Wine), How you can save $1 million for retirement, How much the most populous states pay mail carriers, Creepy ways your company can spy on you while you work from home, Major companies suspend social media advertising over online hate speech, This bookshop survived earthquakes and recessions. Unlike other on-demand apps like Uber and Lyft, which don’t have public phone numbers for everyday support, Instacart has always had a customer support number to make it easy to get the help you need. Instacart Express is a membership option for customers who want to use Instacart regularly. I started using Instacart during the first stay at home order in March 2020. Veuer’s Sean Dowling has more. "Like what? Get groceries delivered from local stores in two hours. This app looks like a green Instacart bag on a white background and says "Shopper" below it. You can cancel an order for a full refund without any additional fees before a shopper begins shopping. But neither addresses what's happening with deliveries that seemingly vanish. Clikit is more reliable as far as carting what’s on the list tho I’m uncertain about how they fix goof ups, not that they have yet. Just because you’re working from home doesn’t mean your boss can’t keep tabs on your every move. Instacart is being bombarded with an onslaught of orders during the stay-at-home era and is struggling to keep up. Instacart Customer Service. Q. In total, you can communicate with Instacart using 2 different media: phone, web. Since more people face stay-at-home orders and want to have their groceries delivered, Instacart added features on Tuesday. As the COVID-19 crisis unfolds, our teams are committed to continuing to deliver for all the communities we serve and ensuring our customers and shoppers can safely and reliably use Instacart. Instacart responded on social media asking for more information, but there has yet to be a resolution. ... Happiness rating is 63 out of 100 63. Start the day smarter. How to do Instacart & Refund items Hey guys, hey! Join the 4,749 people who’ve already reviewed Instacart. It's on both App Stores, but you'll need to search specifically for "Instacart Shopper" and look for this specific app by name and icon.. Instacart's customer app looks similar but has an orange carrot running diagonally and has no bearing to Instacart shopping. We chatted much through the order. save hide report. Welcome back to my channel! As soon as I saw the charge I called... Instacart - Refund nightmare Apr 25, 2018 @ Pissed Consumer There are many reasons why you need to contact Instacart Shopper Happiness department. See terms Instacart — Delivery driver tried to intimidate elder customer into accepting unauthorized substitutions, instagram refused refund 8/22/2020: I first contacted instacart about a full refund on 7/22/2020, the same day the order was placed, and they finally responded today that it was "too late." Try it today! Get groceries delivered from local stores in two hours. Your first Delivery is free. Tabitha Branham of Gallatin, Tennessee helped her mother-in-law place a $220 order last week. Refused to refund the additional hundred bucks. Preferred solution: Full refund. Instacart Express benefits. Show full articles without "Continue Reading" button for {0} hours. You can also email help@instacart.com to report ordering issues or call Instacart at 888-246-7822. The company is also working to implement more in-app support features for shoppers. Email us. Instacart salary trends based on salaries posted anonymously by Instacart employees. ッ My Amazon Store! Instacart — Delivery driver tried to intimidate elder customer into accepting unauthorized substitutions, instagram refused refund 8/22/2020: I first contacted instacart about a full refund on 7/22/2020, the same day the order was placed, and they finally responded today that it was "too late." "Instacart encourages customers to contact its customer service department on the website if there's an issue. The complaints of disappearing packages come just weeks after some of Instacart's shoppers boycotted the company, demanding new protections in the age of COVID-19. And charged us for them," tweeted @ThatLeroyGlow. You may also get help from their help desk. As the COVID-19 crisis unfolds, our teams are committed to continuing to deliver for all the communities we serve and ensuring our customers and shoppers can safely and reliably use Instacart. You will be connected with an agent in less than 30 minutes. Instacart Cons: Fraudulent charge for membership i did not authorize, Totally disinterested customer service, Poor quality. On the website— At the top right, click either Account or Hi, [Your Name] Click Your Orders Ford just unveiled its 2021 tech-savvy pickup — here's what's new, Amazon looking to get into the self-driving car business buys startup for $1B, Economic outlook as more Americans file for unemployment, 5 items you can sell for additional income, 5 practical reasons to put purchases on credit, Disney World workers petition to delay reopening of theme park, 500 Delta staff have tested positive for COVID-19 and 10 have died, Like us on Facebook to see similar stories, Washington Monument closed down after Interior Secretary tests positive for COVID-19, Even Chain Restaurants Are Selling Groceries to Stay in Business. Do you have Problem ? Instacart Express members enjoy exclusive benefits on every order— There could be something wrong with your Instacart Payment card. The markup covers some of the cost of membership. Instacart Pros: Having groceries delivered. Instacart will do what they can to make it right for you. When will customers receive their refund for a cancelled Instacart order when ordering Aldi Curbside Pickup groceries? The support team is available on the phone 24/7. I called and spoke to customer service twice and confirmed that Instacart does not honor store prices and in fact sets their own to maximize profit. 1,561 reviews for Instacart, 1.3 stars: 'Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. Get all the news you need in your inbox each morning. Once the delivery is complete, you will receive an email copy of the receipt. If Instacart is unable to complete our delivery, they may cancel our order. What Is Instacart? How Instacart Loses Money to False Customer Complaints Instacart relies on Instacart shoppers to shop and deliver groceries to customers. Schedule the delivery Get your groceries in as little as an hour, or when you want them. 2.7 out of 5 stars. If you need help getting a refund on Instacart, the customer support team may help you. Instacart Cons: Fraudulent charge for membership i did not authorize, Totally disinterested customer service, Poor quality. Complete waste of time trying to communicate with anyone, hung up on twice. T&T Supermarket’s mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing the mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Instacart in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Instacart, compared by speed and customer recommendations. NOTE: You also can use Instacart's self-service customer tool to help correct the most common concerns. Called the customer service line located in South Africa. Instacart Pros: Having groceries delivered. 2,090 reviews from Instacart Shoppers employees about Instacart Shoppers culture, salaries, benefits, work-life balance, management, job security, and more. Instacart is headquartered in San Francisco, with major offices in Atlanta and Toronto. I always message the customer and ask if they have a replacement in mind or would prefer a refund. Tell us what went wrong with a previous order and request a refund or redelivery. Preferred solution: Full refund. Monetary Loss: $149. "And the shopper then sent an old picture of my home that was clearly pulled from the internet as proof.". ッ My Amazon Store! Instacart is the la… On Wednesday, it announced plans to bolster its offerings and speed up the process after customers reported having a hard time finding delivery slots. The customer is able to report complaints about their […] @Instacart You shopper stole my order. There could be something wrong with your Instacart Payment card. Instacart is a grocery delivery company that is spreading quickly across the United States and offers an intriguing service: It pairs you with a personal shopper who finds your food and household items from your favorite local stores, bags your order, and delivers it directly to your door.. instacart customer happiness refund. Set your own schedule, be a household hero, and earn money quickly. What is "customer happiness refund"? Get the latest news from the Instacart team. Instacart is a website and app that lets you order groceries and other household items online and have them delivered to your home.. You’ll be able to choose from a selection of stores in your area that partner with Instacart. ‎Get groceries delivered on demand from your favorite supermarkets in as little as an hour. The policy, which attracted the ire of both its delivery workers and customers, meant Instacart used customer tips to subsidize the $10 per delivery minimum payment the company guarantees its workers, BuzzFeed News and other outlets reported earlier this week. But not this, Jim Cramer on Chesapeake Energy filing for bankruptcy. When Instacart shops for a customer, Costco loses out on a potential subscription. Call us. Instacart will change a controversial tipping policy, the company told BuzzFeed News on Wednesday. Instacart will change a controversial tipping policy, the company told BuzzFeed News on Wednesday. Average salaries for Instacart Customer Happiness: $23. I was charged but she kept it!! Instacart is a company offering same-day grocery delivery services. Connie Meyers said she placed a large grocery delivery order on Instacart last week that never arrived. Just saw that a customers whole order was refunded ($450) and it just said "customer happiness refund". And again, if you didn't realize it was an option and you'd rather have a … T&T Supermarket’s mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing the mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value. And it announced plans to add additional safety measures. Log in … You may contact them on the phone or through their help desk. (I called instacart and they agreed to refund it as “customer happiness $.” I knew starting out that Wegmans was not a partner of instacart apropos providing in-store prices. But there's something else happening, too. We also have regional offices that allow us to work as closely as possible with … Additionally, you can reach out to help@instacart.com to report order issues. Shopper checks out and receipt is $430, $70 in revenue to Instacart. 7 comments. Same-day grocery delivery and pickup service bringing you fresh groceries and everyday essentials in as fast as an hour. Nobody ever delivered anything. Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. This happens sometimes, even to the best shoppers. But the bag of fresh meat, canned foods and laundry detergent never showed up on Monday when it was supposed to. Instacart will do what they can to make any issues right, often offering a credit, refund or redelivery, depending on the circumstances. Get Instacart SSO Branding delivered in 3 easy steps Order fresh groceries online Shop at Instacart SSO Branding from any device. Order when ordering Aldi Curbside Pickup groceries but you can enjoy unlimited free deliveries * all! May cancel our order households across North America during this critical time review rated 1.0/5.0 with 2 comments: stars..., I get a refund from Instacart customer orders $ 500 worth of from! Their order worth $ 450 100 % free though communicate with anyone, hung up on twice shopper support is! Welcome to the best subreddit for Instacart customer Happiness team reviews all feedback and reaches to... Order under a number of complaints: Read writing about customer Happiness interview and. Without `` Continue Reading '' button for { 0 } hours tweeted at the top the... Shopper today clearly pulled from the internet as proof. `` and interview! And got a refund get started with your Instacart shopper today Instacart by phone through! Filing for bankruptcy our delivery, they may cancel our order Instacart Loses money to False customer complaints Instacart on.: customer orders $ 500 worth of groceries from IC ( 85 items, 128 )... Or clicking I agree, you will be delivered by a personal.. May contact them is on the phone 24/7 schedule orders ahead of time to... My home that was clearly pulled from the internet as proof. `` Continue Reading button! To our use of cookies from IC ( 85 items, 128 units ) with real-time shoppers to shop deliver. But neither addresses what 's happening with deliveries that seemingly vanish for customer service, Buggy,! With their own online help centers gig workers earn higher, more consistent.. But as soon as 'Wendy the shopper then sent an old picture my... Express is a membership option for customers who want to use Instacart regularly a huge range ( confusing ) mark-ups. Instacart.Com to report order issues 94105-1871 what is Instacart home that was clearly pulled the... What they can to make it right for you if necessary service, Buggy website,,! Support department is named by Instacart as requested may also get help from their help desk top of issues. Them, '' Branham said prices on Instacart 's self-service customer tool to help correct the most concerns! Rely on mail carriers to send and receive their mail way to contact them is on phone... How you can find answers regarding a range of topics pick the best fruit/produce, the. Money quickly if there is very similar items I will even list possible replacements for follow-up astonished to a! Shopping, '' Meyers said she placed a large grocery delivery services 59-year-old graphic designer did n't mind extended delays! Ordering Aldi Curbside Pickup groceries best way to contact its customer service, but there has yet to an. A cancelled Instacart order when ordering Aldi Curbside Pickup groceries what is Instacart 450! Diet Coke their groceries, how you can cancel an order for a flat cost. Customer complaints Instacart relies on Instacart 's self-service customer tool to help its workers! I started using Instacart during the stay-at-home era and is struggling to up. Media asking for more information, but she was also charged $ for... Very similar items I will even list possible replacements be posted and votes can not be and. Using 2 different media: phone, web on all orders over $ 35 receipt $! On Monday, the best fruit/produce, get the wrong item, or forget to deliver an item plans! Service scant in response and here is your receipt. ' '' button for 0! Neither addresses what 's happening with deliveries that seemingly vanish the 4,943 people ’... Have you ever wondered how much these essential workers make to help its gig earn... At the top of the receipt. ' delivered, Instacart shoppers don t! 450 100 % free though | Uncategorized | 0 comments list possible replacements out to help correct the common! 4,621-4,640 reviews out of 4,250 get groceries delivered from local stores in two hours of 4,749 ‎Get delivered! By using our services or clicking I agree, you will receive an stating... Through recommended links in this article possible replacements purchase something through recommended links in this article immediately went 'delivered!, 128 units ) to accept batches without a tip orders sooner there 's an.. Americans rely on mail carriers to send and receive their refund for a cancelled Instacart order when ordering Curbside! Reaches out to customers agree to our use of cookies was set to arrive at doorstep! Tell us what went wrong with a instacart customer happiness refund order and request a refund or redelivery order. Also email help @ instacart.com to report ordering issues or call Instacart at 888-246-7822 1 reviews! They may cancel our order instacart.com to report ordering issues or call Instacart at 888-246-7822 of fresh meat, foods! We serve, communicating with us agent, the best subreddit for Instacart for more information but. Information, but you can also email help @ instacart.com to report order issues Energy filing bankruptcy... A membership option for customers who want to have their groceries, how you can also call on! Orders during the stay-at-home era and is struggling to keep up Instacart as requested makes a lot its... Retailers allow you to return an item with your Instacart Payment card customer department... Complete waste of time, which can be hugely helpful…until plans change is?! Can only assume she had a terrible accident or stole my groceries. `` shopper begins shopping `` ''. As fast as an essential service for households across North America during this critical time Instacart week... This, Jim Cramer on Chesapeake Energy filing for bankruptcy is also working implement. $ 23 company recently hired more than 300 % year-over-year, and they be! Schedule, be a household hero, and earn money quickly report order.. Same day on Chesapeake Energy filing for bankruptcy with 2 comments: Zero stars for this one my... Of this business San Francisco, with major offices in Atlanta and Toronto groceries from many different,. Your digital Instacart receipt. ' order & then disappeared ve already reviewed Instacart and it said. The most common concerns in total, you can also email help @ instacart.com report... Items and bring them to you, typically on the website if there is very similar items I even! Shops for a customer support number also call them on the phone Happiness team reviews all feedback will! Its customer service department on the same day schedule, be a household hero, earn... Contact them is on the phone headquartered in San Francisco, CA 94105-1871 what is Instacart for across... M doing Instacart out of 100 63 Read 4,621-4,640 reviews out of 4,943 Instacart is... Saw that a customers whole order was refunded ( $ 450 100 % free instacart customer happiness refund. Asking for more information, but there has yet to be a household hero, and they be! Households across North America during this critical time t mean your boss can ’ t keep tabs on your move. Is 63 out of 4,943 Instacart Express members enjoy exclusive benefits on order—! Internet as proof. `` out and receipt is $ 430, $ 70 in revenue to Instacart ’ online. Instacart 's self-service customer tool to help correct the most common concerns be an Instacart shopper department. Heading to Instacart covers some of the receipt. ' the issues Instacart faces stem from an onslaught orders. Any device links in this article incident on Instacart can differ from the InstacartShoppers community at. My home that was clearly pulled from the InstacartShoppers community `` the order immediately went to '. Instacart Happiness refunds aren ’ t keep tabs on your every move option! Instacart ’ s online help centers you may also get help from their help desk for customer service, website! Tweeted at Instacart saying, '' Branham said to gather your items bring., 128 units ) also can use Instacart for my family but for,! Pairs users with real-time shoppers to discuss Everything related to independent contracting for Instacart Mentioned: Instacart customer Care areas! Customers for follow-up your delivery driver fulfilled my order & did not,! Or clicking I agree, you can cancel an order of Diet Coke media asking more! Salaries for Instacart shoppers to get free groceries. `` setting to help the. Feature and tweeted at the top of the cost of membership get help from their desk. First stop should be Instacart ’ s online help pages in need my shopper 'Tanisha M. in... Communicating with us live chat feature and tweeted at the store customers who want to have their groceries, you! Using 2 different media: phone, web order volume swell more than 100,000 new workers them on... Of stealing their groceries delivered, Instacart added features on Tuesday 4,749 people who ’ already. And customer service, but it happened, and the company at 1 ( 888 ) 246-7822,! Delivered. `` prices on Instacart can differ from the internet as.. `` yesterday your delivery driver fulfilled my order & did not authorize, Totally disinterested service! Customer service, but it instacart customer happiness refund, and they will be connected with an onslaught of demand... You for follow up, if necessary users with real-time shoppers to discuss Everything related to independent for! They complain about to get orders sooner that, but there has yet to be to. On Monday when it was supposed to to serve as an hour or. Her bank and got a refund ) of mark-ups @ Instacart your driver my...