Close. A possible work around if you are not on the highest speed tier for Comcast internet, would be to try and installing a MoCA filter on the input the new Comcast gateway and see if that fixes the problem. ... Are there humans that work at Comcast? Posted by just now. I went into my online xfinity modem settings, and turned on MoCA. Home Wiring Examples . It stands for "Multimedia over Coax Alliance." It used to be in the old days that when you all had messed up service, you’d refund a day or whatever. To make a long story short, the new installer (badged employee and not a contractor) toned out the lines, found hidden splitters, tested the amps/signals, etc. 4 4031235 Rev B . If there is one at the modem, remove it, and if there is not one located at the ground block per step 1, install it there. XB7, MoCa not working. However, satellite TV, which runs on different spectrum, is not compatible with the 1.1 MoCA standard. Xfinity For full functionality of this site it … Vote. * The 164x set-tops do not have a MoCA indicator. From the splitter I have a Motorolla MoCA adaptor setup as prescribed to a POE and into my router. Check the outlet at the location you are trying to install the MoCA adapter for a MoCA filter. For their respective multi-room DVR services, they use a proprietary coax networking technology. I'm an Xfinity customer with the supplied Netgear router. Check the modem for the presence of a MoCA filter. If that does not work or cripples/significantly decreases your internet speed, then you might try plan B. The Moca specialist contacted me and figured out given the placement of a couple of splitters and the moca filter, many things would not work properly - apps, recorded TV, etc. Remove if found. i bought a WCB3000N to plug in upstairs to my cable outlet, and use ethernet from it for my PS4. Outside cable goes to POE filter to splitter (MoCA compatible). The diagrams in this section show home wiring examples that typically provide Home Wiring Examples . Former tier 2 comcast gateway tech here. If I have xfinity, my router and modem are downstairs and the modem is already plugged into the cable outlet for TV. To verify the MoCA link, you must refer to DRIVERS - MoCA SUMMARY PG 1 (see : Node Summary and Network Summary (on page . It is a technology used to inject information - things like video, music, and Internet - through the existing cable lines in your home, instead of having to run dedicated ethernet cables or whatever might otherwise carry that info. The MoCA 2.0 standard in development is expected to work for all service providers. If it is not present, schedule a service call. I have been without internet in two six hour chunks today and...no one to speak with. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. 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