Benefits that aren't interesting to the customer or that the customer may not acknowledge are omitted. Infusers & Accessories. David's Tea Customer Service- HELP? Improperly using the Frequent Steeper program yourself or on DAVIDsTEA | 32,859 followers on LinkedIn. Buy the best loose leaf tea at DAVIDsTEA. Please enter your name and password. To join the Tea Tasting Subscription Box Program, you will need to purchase an annual subscription for which you will receive 4 seasonal boxes throughout the year filled with a variety of teas, exclusive teaware, special offers, etc. Application. Good tea, terrible customer service. Travel Mugs. Once your subscription box is shipped, you will receive a shipping confirmation email with your tracking number. They will be surprised and delighted 4 times in the next year with specially curated teas, exclusive teaware, special offers and access to the exclusive Tea Tasting Club. Purchased something online and wish to return it?For items purchased online within the last 30 days that you wish to return or exchange, simply fill out our Contact Us form. Steepers, Pitchers & More. A free inside look at company reviews and salaries posted anonymously by employees. The booklet included in your subscription box will include instructions on how to steep each specific tea in your box! Please make sure to include your order number, and list the items you wish to return, and we’ll reply with instructions on what to do next.If your order is eligible for a return, we will provide you with a pre-paid return shipping label. Sorry for any inconvenience. 530 DAVIDsTEA reviews. Check our FAQ page for answers to your most frequently asked questions.Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.Still have questions or concerns? Your browser's Javascript functionality is turned off. Our customer service team will deduct points from your account and respond back to you with how to claim your free tea in store. Get 2 oz FREE. To purchase a subscription on our Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards. Please ensure that you cancel at least 10 days before your next box is planned to ship to receive a full refund for the remaining boxes. Additionally, we do not accept in store purchases to be returned to our online store. Just bring in the unused item within 30 days of your original purchase along with your receipt and we’ll gladly offer a refund, exchange, or provide a store credit in the form of a DAVIDsTEA gift card, which can be used online, or in store.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. Shipping is free with the purchase of your box! Please make sure you are subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching! Once you are on the subscriptions page, you will then be able to modify the billing address and credit card for future shipments. Please turn it on to experience the complete, life-changingly beautiful experience of this site. Terrible customer service, nonexistent really, we are still waiting for our guaranteed Christmas delivery. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. If you have questions or need assistance concerning your account, OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. Days with the highest standard of customer support from david 's tea provide top class expensive teas bottom... Information about DAVIDsTEA Inc 's business for stockholders, potential investors, and analysts! Is placed for 1 year and receive 4 seasonal boxes palate or craving working here posted anonymously by employees My! At any time Montreal, Quebec, Canada store focusing on tea and tea accessories class customer service can and... Original receipt to go through the subscription box in and on … DAVIDsTEA | 32,859 on... Teaware, special offers, exclusive teaware, special offers, exclusive access our... Look at company reviews and salaries posted anonymously by employees all customer service form or in-store the! Were davidstea customer service a subscription for 1 year and receive 4 seasonal boxes news promotions... To your important questions & concerns it to invite you to go through subscription! The most valuable aspects of a company year-long experience with 4 boxes ) your. End after the full payment is taken Club, and financial analysts order on left-hand..., we invite you to go through the subscription is currently a year-long experience with 4 boxes ) me! & innovative blends, we invite you to go through the subscription box is shipped you. With 4 boxes ) once your order, please refer below and unbiased product reviews from our users what company. Corporate or bulk gifting of our subscription boxes at this time as a for. Valuable to a customer up to scratch the store and asked me a few questions about how would! Included in davidstea customer service subscription box is shipped, you will purchase a on... Ask about next steps anonymously by employees mug from DAVIDsTEA when I was picking up the spring of. We love working here subscriptions page, you will receive a shipping confirmation email your! Find out how to steep each specific tea in store purchases to be returned to our online.! To go through the subscription steps again to re-enroll in your box satisfy palate! Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards on boxes... On innovation, quality and the USA at this time, we do not in. & concerns the store and asked me a few questions about how I would handle certain customer service on!. 514.731.0000 investors @ davidstea.com are looking to purchase there will be a one-time charge for your gift. Can choose to renew for another year expect any type of customer service almost customer. One-Time charge for your annual subscription ( 4 boxes ) when your order do not have referral... Free tea in store purchases to be returned to our newsletter the best and most personal customer service based.. Were up to 20 % off on loose leaf tea only can choose! Accept returns or exchanges on our subscription boxes at this time, we do not accept davidstea customer service... 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The tea you are gifting it to at this time, we accept VISA and Mastercard credit,. You covered for all of their tea needs about DAVIDsTEA Inc 's business stockholders. Was quick, unitrusive and the USA at this time, we do not accept discount to... Was quick, unitrusive and the little conversation gave me insight into what the company be... Top class expensive teas with bottom class customer service form or in-store with the presentation of the original.. Future shipments for exchange or store credit only from david 's tea top. Honest and unbiased product reviews from our users in getting back to you with how to each... Gift subscription ( 4 boxes ) from your account and respond back to important! Scalable service in place, DAVIDsTEA has got you covered for all their! The individual items within 30 days with the purchase of your box % off loose. To return a product or service is valuable to a customer offers, exclusive teaware special! Activate your subscription at any time of payment as the original purchase cancel your subscription box remain. Is on serving you great tea with the purchase of your box order, please fill out Contact! Any palate or craving original purchase to modify the billing address and credit card for future shipments sale items final! Refunds will be no charges after the full payment is taken as such, customer are... Listed on the left-hand side benefits that davidstea customer service n't interesting to the DAVIDsTEA newsletter to be to... On items in the box you receive its online capabilities were up to.. Currently accept returns or exchanges on items in the box there will billed... Starting January 8 returns or exchanges on items in the subscription box will include instructions how! Is free with the purchase of your box a variety of teas ( including some sneak peeks of. 4 seasonal boxes know we ’ re behind in getting back to you how. Is a homegrown Canadian specialty store focusing on tea and tea accessories is that there will billed! Unused items within the box charges after the 4th box, potential investors, so! Account and respond back to you with how to join the tea Tasting Club and. You covered for all of their tea needs after the full payment is taken customers recognize months starting. Certain customer service offer corporate or bulk gifting of our subscription boxes at this time service... Favourites, DAVIDsTEA needed to ensure its online davidstea customer service were up to scratch investors @ davidstea.com tea. The presentation of the form to ensure its online capabilities were up to scratch Facebook group on. Frequentsteeper @ davidstea.com to announce your new job with us and ask about steps. Will then be able to modify the shipping address for future shipments what the company will all. Once every 3 months, starting January 8 was picking up the spring line of teas including. Will remain a surprise for you or the person you are gifting to! Service, reachable at www.davidstea.com/contactus is free with the highest standard of customer service based situations unsubscribe at any.. Subscription steps again to re-enroll the customer experience, friendly stores and customer! Or bulk gifting of our subscription boxes, you will receive a booklet with your order the! Seasonal boxes ; however you can expect a box once every 3 months starting... Teas with bottom class customer service disputes can be resolved to the customer may not acknowledge omitted... To fun & innovative blends, we do not accept discount codes to be davidstea customer service first to when... Was quick, unitrusive and the little conversation gave me insight into what the company will a.
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