Fix: Conflict with registration form fields New Feature : Don’t Notify Owner option in create ticket page for agents to create ticket on behalf of customer. New Feature : New micros added ticket_history_all, ticket_history_all_with_notes, ticket_notes_history, Fix: Unable to upload more than 1 file in File upload custom field, Fix: Backslash get added in email notifications, Fix: Unable to create a ticket on safari browser when description field is disabled, Fix: Can’t change raised by if (single quote) in name, Fix: Registration form not working in French (France) language. New feature: Assign agent rules: not match condition added, New feature: Restrict date custom field to either past, future or all dates, New feature: Change email notication sending preferance (Background/Instant), Fix: Rich text editor RTL based on language, New feature: The administrator can delete attachments of a ticket thread, New feature: reCaptcha setting added to SupportCandy login form, New feature: The administrator can hide BCC field in reply form, New feature: Close ticket group setting added so that those tickets will be available in Closed filter on ticket list page, Fix: User registration email not sending after the user has been registered (Setting to register guest user after creating a ticket), Fix: Model popup not working on create ticket shortcode, Fix: Fatal error while sending an email notifications, New Feature: Emails will get send in the background which will improve loading speed, New Feature: New email recipient option (Previously Assigned Agent) has been added, New Feature: Ticket url link added in ticket info, Fix: Visibility condition not working for usergroup default category selected, Fix: Attachment type not downloading in an email notification, Fix: Registration not working when SupportCandy captcha enabled. Applicable only for frontend. Help Scout Desk is a premium WordPress support plugin that helps you to provide stellar customer service without breaking a sweat. WP Support Plus is a free plugin to add customer support section on your WordPress site. Only accept attachment of the given extension. New Feature : Setting to manage ticket url visibility. I am using this for a while and it is amazing in all aspects. New Feature : Add previous value of field in ticket log. Don’t know what I’m doing wrong with new wordpress.com blog (true newbie). The following people have contributed to this plugin. Lo usamos para dar soporte informáticos a distintas empresas y nos está funcionando muy bien. Fix : Create Ticket not working if Description field is disabled. Author is updating the features frequently and it is easy to do customization as per your requirement. Search for: Search forums or Log in to Create a Topic Which is the Best WordPress Form Plugin? Fix : Conflict with Post Type Order plugin for ticket orders. The plugin works with any post, … Fix: Assign agent search not working for more than one search terms. Once this has been downloaded and installed, our plugin … New Feature: Add placeholders for ticket fields in create ticket form. New Feature : Agents can see extra information of reply like IP Address, Browser, Operating System and time when user saw your reply. New Feature : Ticket submitted by agent or user himself option added in conditions. He must agree to your privacy policy to create a ticket. New Feature : Setting to disable description attachments for guest ticket form. This plugin is result of our 4+ years of experience with WP Support Plus Responsive Ticket System trusted by more than 10,000+ active users. The Gutenberg plugin provides editing, customization, and site building features to WordPress. Support Board is a WordPress plugin that helps you automate your customers’ communication with artificial-intelligence-driven bots and a chat system integrated with the most-used platforms. Fix : Condition rules does not work for same ticket fields. New Feature : Setting to download or show image attachments. Fix : Unable to update agentonly fields(drop-down type) in open ticket. In this article, we have hand-picked the 5 best contact form plugins for WordPress and compared their pros and cons, so you can easily add a contact form in WordPress. New Feature: New filter for ticket list to filter tickets created by either registered user or guest users. Fix : Conflict with IP Geo Block plugin resolved. Fix : Superuser not able to see tickets on multisite blogs. New Feature : Condition improvements. New Feature : Agents can see all the tickets of the raised by user from open ticket. Get 13 candy shop WordPress themes on ThemeForest. Fix : Unable to create ticket on French language site. Thank you to the translators for their contributions. New Feature : You can add extra email addresses and usergroups to a ticket. If you’re looking to build a customer support center on your website by way of an extensive FAQ page, or other written… New Feature: Limit the number of characters for ticket fields. Below is a screenshot of the social icon in use in the Twenty 11 WordPress … New Feature : Setting to disable reply if ticket is closed. I have added my first Divi plugin to the members download section. New Feature : Show unresolved ticket count on dashboard menu “Support”. New Feature : Agents can see extra information of ticket like IP Address, Browser, Operating System. Saturday and Sunday time runs ... and we do not offer weekend service New Feature : Set default text for subject and description if disabled. New Feature: Control edit or delete ticket thread permission for a user role. The plugin has not the support for any specific theme or plugin but every WordPress theme should work because the Reviewer plugin was built with standard WP API. Fix: Tickets assigned to agent group not visible in Mine filter My menu doesn’t look like those above. MemberPress. Fix : Image overflow in ticket reply issue fixed. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. Fix: XSS Vulnerability fix for create, reply, and notes. All I see are the following 7 options, all are listed on the left: Site … Fix : Unable to use $ sign in ticket notification emails. Browse the code, check out the SVN repository, or subscribe to the development log by RSS. This plugin is almost plug and play! Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. New feature: Allow rich text editor setting using which you can either allow or disallow guest or register the functionality of rich text editor. MemberPress is one of the most popular WordPress membership plugins. Pros of MemberPress WordPress Membership Plugin Get Involved. Awesome Support – WordPress Support Plugin. Buy candy shop WordPress themes from $39. ChocoRocco is a stylish, modern and functional Chocolate Company WordPress Theme. New Feature : Apperance setting for advance filter. “SupportCandy – Helpdesk & Support Ticket System” is open source software. BUT if you need to, take that into account. Fix : Advance filters are not showing in Firefox. Fix : Conflict with some Page-Builders while saving pages. #WordPress is the go-to IRC channel for WordPress users looking to give or receive WordPress-related support. If you are translator, you can get free access of all premium add-ons for lifetime in exchange to translating it in your language if language is not available already. Undoubtedly the best plugin in the segment. Created by WPExplorer, this plugin allows you to add colorful icons with links to your social profiles of choice in any widgetized area of your site. Complete and very professional support. I finally have a ticket system that I'm happy to tell my clients about. Candy Slider is the collection of slider blocks for the new Gutenberg WordPress block editor. New feature: Add URL to New Ticket button so that it redirects to it when we click New Ticket button. The plugin is compatible with both “WordPress SEO” by Yoast and the “All in one SEO pack. All created by our Global Community of independent Web Designers and Developers. Such a narrow focus allowed us to become experts, who can tackle any WordPress … It is designed for chocolate company, sweet shop, … it's really easy and understandable interface. New Feature : Setting to set screen to which user/agent should be redirected after successful ticket reply. New Feature : Alert for complete ticket reply when you accidentally do any other ticket action, and forgot to save your reply. New Feature : GDPR consent as checkbox to let customer know that you are collecting private data. In addition to steps given by @hanamichi07, you can also customize options related to login and registration in general setting of the plugin.. New feature: Choose to whom attachment should be accessible in create or reply ticket description. New Feature: Control attachment types for a ticket. Fix : Not able to remove users from agent setting if agent is deleted from WP users section. I have been looking for something other than Awesome Support. You can choose login form from Default SupportCandy, WP Login or Custom login URL. My clients use it but they hate it. WSDesk is the premium WordPress Helpdesk Plugin & Customer Support Ticket System that offers top-notch features for the best customer support experience. New Feature : Ticket list item added: Date Close. Now you can filter/order ticket by close date of ticket. The plugin uses a font icon set (created using Fontello) for the social icons so they will load quickly and display nice and crisp on any screen. Social icons displayed using this plugin are perfectly formed. New Feature : Log out button added on ticket list action bar. We provide full cycle development: – create specifications – develop web applications – design UI/UX – and support your startup projects. Search for: Search forums or Log in to Create a Topic ← 1 2 3 … 9 10 11 → 1. Check out the new WordPress Code Reference! Fix : Attachments are not sending in email notifications. Fix : Css conflict with Avada theme resolved. The following people have contributed to this plugin. New Feature : Private note capability setting added for support agent role. Fix : Translation issues fixed with WPML. New Feature : Setting to change Term & Conditions text. The ticketing system is really powerful in design and features. Fix : Arbitrary File Upload in create/reply description image upload ( CVE-2019-11223 ), Fix : Reply button not visible in guest open ticket page if public ticket mode enabled, Fix : ID filter does not work for Spanish (Maxico) site language, Fix : Translation issue for Polish language, New Feature : Database performance improvements, New Feature : Enable/Disable file attachment for create and reply description, New Feature : Enable/Disable priority for customer in an individual ticket status section, New Feature : Enable/Disable View More for individual ticket threads, New Feature : All Tickets filter added in customer ticket list page, New Feature : Always Notify default setting, New Feature : All actions and filters arguments changed, Fix : Ticket list ordering not working for German language, Fix : Custom field filters not working for Non-English characters in label of a custom field, New Feature : Apperance setting for open ticket threads, New Feature : Add image in agent signature, New Feature : Setting to Enable/Disable ‘Don’t notify owner’ option in create ticket form, New Feature : Show open ticket thread update timing in timestap or string format, Fix : Css conflict with Avada theme for mobile view, Fix : Attachments don’t come through create ticket email notifications, Fix : Reset Filter not working for customers, New Feature : Setting to show or hide filters on page load, New Feature : Add multiple recipients(emails) while replying to ticket, New Feature : Autogrow reply description field, New Feature : First and Last name added in Sign-up form, New Feature : Ticket category change notification added, New Feature : Ticket priority change notification added, New Feature : Setting to disable reply confirmation added, New Feature : Browse and add images in ticket reply, New Feature : Setting for timestamp on ticket thread to switch between timestamp and readable format (e.g.

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