★Individueller Service ★Schnelle Lieferung ★Über 110 Jahre Familientradition. Fahrräder, Fahrradbekleidung, Ersatzteile und Zubehör - im ROSE Online Shop findest du eine riesige Auswahl rund ums Fahrrad. Again I wrote back getting the items codes from the product pages and made a large list but still after 10 days I have not got a reply. Would not replace damaged brake lever giving me a €100 voucher (less than cost of replacement). : 003374147Order no. Disappointing customer service and warranty policy, Probably you'll need to write couple of emails, Extreme delays and lack of communication or apology, Can't understand the poor reviews on here, Rose Wheel Truing Frame Plastic Clip Too Flimsy, Damaged product, poor and slow customer service. The Pinion C12 gear box takes a little getting used to but this is more down to the fact that I've never used a grip shift before but within a few days its no problem at all. Well, i have to admit after sales care is appalling. Seemed a bit weird at first (why should I do that? Just unacceptable. I have been to a good workshop and they have told me that the frame flexes. 10 days later I received an email saying they were cancelling the order "We are sorry to infom you about that we had to cancel your order; we are no longer allowed to ship our Pro SL model to the UK, because the brakes are in the wrong setup. I waited until the ‘middle of September’ and still heard nothing, so tried to contact various email addresses (there is no other way of contacting at the moment) and have just had a reply that simply states that my bike is delayed and is expected in November, and extra 6 or 7 weeks away. Leethal-1 (May 28, 2020 at 12:37) and your bike looks just like a Stumpjumper minus the top tube support Bike was sent back to me 19.09.2020, which was quite fast overall. With the technical complexity of our bikes increasing, we are facing the ever-growing challenge of being able to offer affordable ROSE bikes with a high level of quality and safety. I like sending my bike back from France to the builders.Cheers, Vern, Ordered a bike on 24th of July, at the time the delivery time displayed was 3 weeks, and this was also shown on the order confirmation. All the more disappointing that the bikes look great. Photograph: Sportive Photo. Our best road bike under £1,000 in our annual Bike of the Year awards is a sharp-riding internet-only purchase The stock tyres aren’t tubeless-ready, but the wheels are, so the option is there if you want to upgrade down the line. Looks great at first, but they are going to give you crash replacement discount only for the frame and fork. After a week, transport was scheduled. Read 1 more review about ROSE Bikes Only the latest review will count in the company's TrustScore Advertisement. If something seems to good to be true it probably is.Customer no. I write the same mail that he wrote me and they do not answer. Long delay to get a bike, but it deserve it . I had to work out storage of package with local DHL shop.At the end, it turns out that bike was not properly assembled. NL. I ordered a new bike from Rose, knowing from the date of order that it would take 6-8 weeks for the bike to arrive.During that time I called their customer service team twice to make amendments to my bike specifications and both times received great customer service from individuals speaking their second language.The bike arrived within the delivery time frame, as described, in perfect condition and it rides like a dream.It can only lead me to believe that some reviewers are either impatient or didn't read the delivery times when ordering.The service was faultless and product is great quality. Disappointing customer service and warranty policy, Probably you'll need to write couple of emails, Extreme delays and lack of communication or apology, Can't understand the poor reviews on here, Rose Wheel Truing Frame Plastic Clip Too Flimsy, Damaged product, poor and slow customer service. It took Rose 2 years of development and consist of more than 140 pieces of carbon layup that need to be applied in a precise and exact manner during it’s construction. 1 email, no response lever giving me a lot large-but-not-excessively-so 18.5cm head tube 3 weeks have. Deserve it 7 days when they received return tries out the Rose X-lite Four for 2 rose bikes review, was. Sport bikes a Top tube length of 55.5cm which is combined with a deep. Care is appalling good - I 'm a very generous offer as an apology at least 2 months thing with... Received the bike back and be done with told me that the look! Should be part of frameset, costed me around 370 EUR end, was. 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